At Isak we work hard to create products for a beautiful happy home. On isak.co.uk, we publish information about our company, news and blog features, and run an online shop where we sell both regular Isak products and unique, shop-only items.
You can find our contact and company information at the end of this page, or on our contact page. Additionally we have a page detailing our terms & conditions. We are committed to safeguarding the privacy of our users while providing the highest possible quality of service.
This privacy notice provides you with details of how we collect and process your personal data on isak.co.uk.
How we collect information about you, what information we collect and for what reason
When using isak.co.uk, we collect information about you in different ways. Often you can decide what information to provide, but some of it is required in order to fully access our services.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
When you place an order in our shop, we collect billing details, as well as shipping details if these are different from billing. These include name, address, telephone number, email and optional account information like username and password. You also have the option to add delivery instructions and gift card comments. In the checkout process, you can opt to use these details to create an account, for a quicker checkout process in the future, but this is not a requirement.
We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We provide payment options through Sage Pay and PayPal. These providers process payment for your order on their servers and in this process, we send them the relevant order details, including your personal details above. After payment processing, they send back a payment status. We do not track or store your card- or payment processor account details.
You can also contact us through our contact form. We require you to provide your name and email address, so that we can respond to any queries. Optionally you can also submit an email subject and message. We do not store this email correspondence online together with our website, but any contact form submissions will be sent to email@example.com and saved in our email account.
We use Google Analytics to better understand how our visitors use the website. This involves tracking behaviour and general usage. We use Google Analytic’s Data Retention of 26 months, with retention being reset in case a user re-engages with the site.
We use MailChimp for sending email newsletters to our subscribers. We have a form where you can sign up, email is required, first and last names are optional. It is also possible to sign-up to our newsletters from the checkout page.
You can unsubscribe from our newsletter mailing lists at any time, by following the unsubscribe link in the newsletter footer.
We use ManageWP to manage our WordPress website, including monitoring, tracking system and plugin updates, and generating backups. This helps us maintain a safer and more stable platform for our website. Data is saved within the EU.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with and where we send it
Additionally to the services listed above, data such as IP, location and browser details may be logged by the hosting company used by Isak – GURU. Guru is a UK based hosting company and their servers are located in the UK.
We do not share your data with companies other than those listed on this page and we do not sell or otherwise market your data.
How long we keep your data
We only keep your personal data for as long as necessary to satisfy the purposes we collected it for, including for the purposes of satisfying any accounting, reporting or legal requirements.
Your rights to your data
If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How we protect your data
We make sure that the processes and services we use are compliant with current regulations. We keep our website platforms and technology, as well as related services updated and current. Additionally, the entire site is using an SSL certificate (https).
Our contact details
You can find all our contact details on our contact page. Our company information is:
Isak Retail Ltd
17 Hazel Grove
Company number: 08252538
VAT number: 151 3774 18
If you have any questions, we are here to help. Please contact us at firstname.lastname@example.org.
Last revised 24 May 2018.